"mapxus Driven by Kawasaki™" Solution Powers New AI Concierge at Kobe Harborland umie

Mapxus, in strategic partnership with Kawasaki Heavy Industries and Kotozna, has deployed the "mapxus Driven by Kawasaki™" solution as the navigation engine for the new "AI Concierge" at Kobe Harborland umie.
This Proof of Concept (PoC), located at the 1F Information Desk, integrates Kotozna’s Generative AI with our high-precision indoor mapping technology to deliver a seamless, multi-lingual support system for visitors.

A Unified Digital Solution: AI Chat Meets Indoor Mobility

The "AI Concierge" is designed to assist both local shoppers and international tourists by combining two powerful technologies:
Kotozna’s Generative AI: Provides real-time, natural language chat support in five languages (Japanese, English, Traditional/Simplified Chinese, and Korean).
"mapxus Driven by Kawasaki™" Solution: Instantly converts the AI's recommendations into actionable navigation routes.

How the Solution Works

Visitors can simply ask the kiosk questions like "Where can I eat Kobe beef?" or "Find a baby room." Once the AI identifies the destination, the "mapxus Driven by Kawasaki™" solution takes over:
Seamless Hand-off: It generates a QR code on the kiosk screen. ‍
Kiosk-to-Mobile Navigation: Users scan the code to transfer the route to their smartphones instantly. ‍
Hardware-Free Experience: The solution provides turn-by-turn guidance across the complex without requiring users to download a separate app.

Driving Digital Transformation (DX) in Retail

This deployment demonstrates the versatility of the "mapxus Driven by Kawasaki™" solution acting as the "location intelligence layer" for broader AI applications. By visualizing indoor data and enabling smooth mobility, we are helping commercial facilities eliminate language barriers and navigation stress.

‍
‍We invite everyone to experience this next-generation concierge service at the 1F Information Desk of Kobe Harborland umie.
Read the full announcement on umie.jp (Japanese)