1.1 Contracting party. These Terms & Conditions (the “Terms”) are a legally binding agreement between:
Mapxus Technology Pte. Limited, a private company limited by shares incorporated in Singapore (UEN 202024637M), with registered office at 10 Anson Road #11-20, International Plaza, Singapore 079903 (“Mapxus”, “we”, “us”, or “our”); and
you, the individual or legal entity accessing or using the Service (the “User”, “you”, or “your”).
Mapxus is the sole customer-facing entity of the Mapxus group. These Terms apply to all Users worldwide.
1.2 The Mapxus group and intellectual property ownership. The Mapxus indoor mapping and positioning technology is owned by Mapxus Technology Holding Limited, a company incorporated in the British Virgin Islands with registered office at 30 de Castro Street, Wickhams Cay 1, P.O. Box 4519, Road Town, Tortola, British Virgin Islands (“Mapxus IP Holdco”). Mapxus IP Holdco licenses the technology and the “Mapxus” brand to Mapxus under intra-group arrangements. Mapxus IP Holdco is not a party to these Terms. Mapxus IP Holdco is a third-party beneficiary with respect to Sections 6, 7, 11, and 12 for the purpose of protecting the Mapxus technology and brand, under the Contracts (Rights of Third Parties) Act 2001 (Cap 53B) of Singapore, and may enforce those Sections directly against a User. The Parties may rescind, vary, or amend these Terms without the consent of Mapxus IP Holdco.
Mapxus operates regional offices in Hong Kong, Taiwan, and Japan that provide local sales, customer support, and regulatory liaison. These offices are not separate contracting parties under these Terms; they support the Service on behalf of Mapxus Technology Pte. Limited.
1.3 Supporting documents. These Terms, together with our Privacy Policy, Acceptable Use Policy (“AUP”), Data Processing Addendum (“DPA”), any applicable Service Level Agreement (“SLA”), the Positioning Analytics & Tracking Add-on Terms (if you subscribe to that add-on), and any Order you have signed, form the complete agreement.
1.4 Acceptance. By accessing or using the Service, creating a Business User account, or integrating our SDK or API, you agree to these Terms. If you do not agree, do not use the Service. If you accept on behalf of an entity, you represent that you have authority to bind it.
“Account” — a Business User account you register with Mapxus.
“Affiliate” of a party — an entity that directly or indirectly controls, is controlled by, or is under common control with that party (≥50% voting or equivalent).
“Application Data” — venue information, map data, floor plans, POIs, and similar content a Business User provides through the Service.
“Business User” — any User that is not a Consumer, including venue owners, application developers, system integrators, and entities using Mapxus’s APIs or SDKs.
“Consumer” — a natural person acting outside their trade, business, craft, or profession.
“End User” — any natural person using an application, website, or service powered by Mapxus.
“Mapxus IP” — all intellectual property rights owned by Mapxus IP Holdco and its licensors, including the SDK, API, algorithms, trade marks, databases, and documentation, licensed to Mapxus for the purpose of providing the Service.
“Order” — a paid subscription or order form between you and Mapxus.
“Personal Data” — has the meaning given in the Privacy Policy and applicable data protection laws (GDPR, UK GDPR, CCPA/CPRA, Singapore PDPA, Hong Kong PDPO, Japan APPI, Taiwan 個資法, and equivalents).
“Positioning Analytics” — the Mapxus Positioning Analytics & Tracking premium add-on, subject to the Add-on Terms.
“Service” — the Mapxus indoor mapping and positioning platform, including the mapxus.com websites, the Mapxus SDK for iOS and Android, the Mapxus API, Mapxus Service Center, Cell Sketch, Site Validation, Mapxus Anywhere, documentation, and related components.
“User Content” — content, data, Application Data, or materials you upload, transmit through, or provide to the Service.
3.1 Business Users register an Account, agree to these Terms, and may subscribe to paid tiers including the Positioning Analytics add-on. Sections 5, 6, 9, 10, 11, 12, 14, and 21 primarily address Business Users.
3.2 End Users do not register directly; they use applications developed by Business Users. The Privacy Policy addresses End Users directly. Sections 8 and 16 of these Terms apply to End User interactions with Mapxus-owned websites and consumer applications.
Where a clause is silent, it applies to both.
4.1 You must be at least 18 (or the local age of majority, whichever is higher) to register a Business User Account.
4.2 The Service is not directed to children. We do not knowingly collect Personal Data from children under 13 (or 16 for EEA End Users — see the Privacy Policy).
4.3 You may not use the Service if you are located in, ordinarily resident in, or a national of any country subject to comprehensive sanctions by the United Nations, the European Union, the United Kingdom, the United States, Japan, or Singapore, or if you appear on any restricted-party list maintained by those authorities.
5.1 Provide accurate information on registration and keep it current.
5.2 Safeguard credentials. You are responsible for all activity under your Account and must notify us promptly at info@mapxus.com of any suspected unauthorised use.
5.3 You may close the Account at any time through product settings or by contacting us. Closure does not relieve accrued obligations.
6.1 Licence grant. Subject to these Terms and payment of applicable fees, Mapxus grants you a limited, non-exclusive, non-transferable, non-sublicensable (except as expressly permitted), revocable licence to access and use the Service during the term of your subscription or, for free-tier usage, until termination. This licence is sub-licensed from Mapxus IP Holdco’s grant to Mapxus.
6.2 Restrictions. You shall not, and shall not permit any third party to:
copy, modify, translate, or create derivative works of the Service or any Mapxus IP, except as expressly permitted or required by law that cannot be waived;
reverse engineer, decompile, disassemble, or attempt to derive source code, except to the extent permitted by applicable law;
cache, store, or redistribute map tiles or positioning data obtained through the Service for longer than 30 days, or offline beyond the limits in the documentation;
use the Service to build or improve any competing product or service, for benchmarking, or to train, fine-tune, or evaluate machine learning models offered to third parties;
sell, resell, rent, lease, sublicense, transfer, or commercially exploit the Service except as expressly permitted;
transmit malicious code, engage in denial-of-service attacks, perform unauthorised security testing, scrape data, evade rate limits, or abuse infrastructure;
violate the AUP, these Terms, or applicable law;
remove, alter, or obscure attribution, trademark, or copyright notices.
6.3 Mapxus attribution. Business Users shall display the Mapxus attribution mark in a prominent and legible location on each map view, in accordance with the Mapxus Branding Guidelines published at https://www.mapxus.com/branding-guidelines (or made available to you on request from info@mapxus.com). Paid tiers may include negotiated white-label rights.
6.4 API / SDK compliance. Use of the API and SDK is subject to the Developer Documentation, including rate limits, security requirements, and update cadence.
7.1 Ownership. You retain intellectual property rights in User Content you submit.
7.2 Licence to Mapxus. You grant Mapxus, its Affiliates, and Mapxus IP Holdco a non-exclusive, worldwide, royalty-free, sublicensable licence to host, store, cache, transmit, display, perform, reproduce, adapt, modify, and create derivative works of User Content solely as necessary to operate, provide, improve, and promote the Service. This licence terminates when User Content is deleted by you or these Terms terminate, except that (a) we may retain copies for legal compliance, backup, and dispute resolution for the required period, (b) aggregated or anonymised statistical information derived from User Content may be retained indefinitely, and (c) cached copies may persist briefly until routine overwrite.
7.3 Your warranties. You represent that you have all rights necessary to grant this licence and that User Content does not infringe any third-party rights or violate applicable law.
7.4 Removal. We may remove or suspend User Content in response to legal demand, credible infringement notice, violation of these Terms, or risk to the Service.
7.5 Retention of venue data. Venue data provided by Business Users is retained for the duration of the Account and a reasonable continuity period thereafter, subject to data subject rights under applicable law.
You agree to comply with the Mapxus AUP published at https://www.mapxus.com/legal/aup (or made available to you on request from info@mapxus.com). Without limiting the AUP, you shall not use the Service:
9.1 Free tier — “AS IS” and “AS AVAILABLE”, subject to Sections 16 and 17.
9.2 Paid tiers — subject to the Mapxus Service Level Agreement (the “SLA”), available on request from sales@mapxus.com, which includes an uptime commitment (target: 99.9% monthly) and service credits for non-attainment.
9.3 Performance limitations. The following characteristics apply regardless of tier and are disclosed in the Privacy Policy:
9.4 Positioning is not suitable for safety-critical decisions. End Users should exercise independent judgment and verify information in high-stakes situations.
10.1 Fees set out on the pricing page or in the applicable Order. Prices in US Dollars unless otherwise specified. Pricing may update on 30 days’ prior notice for future terms.
10.2 Payment in advance, non-refundable except as expressly stated.
10.3 Taxes exclusive of all taxes. You are responsible for all Taxes except taxes on Mapxus’s net income. Where required by law, Mapxus will add applicable Taxes (such as Singapore GST, Japanese consumption tax, EU VAT, Taiwan VAT, UK VAT) to the invoice, registering in your jurisdiction as required. Where a reverse-charge mechanism applies, you are responsible for accounting for the tax.
10.4 Renewal. Subscriptions auto-renew unless cancelled at least 30 days before the renewal date.
10.5 Consumer cooling-off (EEA/UK). Consumers in the EEA and UK have a 14-day right of withdrawal for paid subscriptions, except where the Consumer has expressly waived that right in connection with immediate service provision.
10.6 Late payment. Unpaid amounts accrue interest at 1.5% per month or the maximum legal rate. Mapxus may suspend the Service for invoices more than 30 days overdue following 10 days’ notice.
11.1 Each party shall protect the other’s Confidential Information with reasonable care, use it solely for these Terms’ purposes, and disclose it only to employees and contractors with a need to know who are bound by equivalent confidentiality obligations.
11.2 Exclusions — publicly available, known without restriction before disclosure, independently developed, or rightfully received from a third party without restriction.
11.3 Legal compulsion — a party may disclose as required by law or legal process with prompt notice to the other where legally permitted.
12.1 Mapxus IP. Mapxus IP Holdco and its licensors own and retain all Mapxus IP. These Terms grant only the limited licence in Section 6.
12.2 User Content. You own User Content, subject to Section 7.2.
12.3 Feedback. Suggestions or feedback you provide are licensed to Mapxus and Mapxus IP Holdco on a perpetual, irrevocable, royalty-free basis for any purpose.
12.4 Trade marks. “Mapxus”, the Mapxus logo, and related marks are trade marks of Mapxus IP Holdco. Use only in accordance with the Branding Guidelines.
13.1 Privacy Policy. Our Personal Data processing is governed by the Mapxus Privacy Policy at https://www.mapxus.com/legal/privacy, incorporated by reference. Mapxus Technology Pte. Limited is the data controller for all Personal Data processed under these Terms, with regional supplements in the Privacy Policy addressing local-law disclosure requirements.
13.2 Data Processing Addendum. Where Mapxus processes Personal Data on behalf of a Business User, the Mapxus DPA will be made available to you on request from info@mapxus.com applies and is incorporated by reference. The DPA includes the EU Standard Contractual Clauses and UK IDTA for cross-border transfers where applicable.
13.3 Indoor positioning data. iOS positioning is delivered through Apple Core Location and governed by Apple’s Privacy Policy and Apple Maps Terms. Android positioning is delivered through the Mapxus SDK and governed by the Mapxus Privacy Policy. Mapxus does not retain positioning history on its servers by default. Positioning history is retained only if you subscribe to the Positioning Analytics add-on and the End User consent requirements of that Add-on are met.
13.4 Compliance. Each party shall comply with data protection laws applicable to its activities.
14.1 Your representations. You have authority to enter into these Terms, will comply with them and applicable law, and User Content is yours to provide and does not infringe third-party rights.
14.2 Mapxus warranties (paid tiers). The Service will materially conform to applicable documentation. Your exclusive remedy is, at Mapxus’s option, repair, replacement, or refund of fees paid for the affected period.
14.3 Mapxus IP indemnity (paid tiers). Mapxus will defend and indemnify you against third-party claims that your authorised use of the Service infringes that third party’s intellectual property rights, and pay damages and costs finally awarded or agreed in a settlement approved by Mapxus.
Obligations under this Section 14.3 do not apply to claims arising from (i) use of the Service in violation of these Terms, (ii) combination with any product, service, or data not provided by Mapxus, (iii) modifications to the Service not made by Mapxus, (iv) User Content, or (v) free-tier use.
If the Service becomes, or is reasonably expected to become, subject to an IP claim, Mapxus may (A) procure a right for you to continue, (B) modify the Service to be non-infringing, or (C) terminate the affected portion and refund pre-paid unused fees.
Total liability under this Section 14.3 is capped at the amount in Section 15.2.
14.4 Your indemnity. You will defend and indemnify Mapxus, Mapxus IP Holdco, Affiliates, directors, officers, employees, and agents against any third-party claim, damage, or liability arising from (a) your use of the Service in violation of these Terms or applicable law, (b) User Content, (c) your violation of third-party rights, (d) in the case of Business Users, any End User claim arising from your application powered by the Service and not from the Service itself, and (e) for subscribers to the Positioning Analytics add-on, any claim arising from your failure to obtain proper End User consent or to comply with applicable employment or privacy law.
14.5 Procedure. Prompt notice; sole control of defence and settlement by the indemnifying party (settlements that admit liability or impose non-monetary obligations on the indemnified party require consent); reasonable cooperation. Delay in notice does not relieve the indemnifying party except to the extent prejudiced.
15.1 Exclusion of indirect damages. Neither party is liable for indirect, incidental, special, consequential, punitive, or exemplary damages, or for loss of profits, revenue, goodwill, use, data, or business, even if advised of the possibility.
15.2 Liability cap. Each party’s total aggregate liability shall not exceed the greater of (a) fees paid by you to Mapxus in the 12 months preceding the event giving rise to the claim, or (b) SGD 10,000 (or its equivalent in another currency).
15.3 Exclusions from cap. Sections 15.1 and 15.2 do not apply to: (a) breach of Section 11 (separate cap of SGD 20,000 or its equivalent in another currency, being twice the cap in Section 15.2); (b) indemnities in Section 14 (capped at Section 15.2); (c) fraud, gross negligence, wilful misconduct; (d) your payment obligations; (e) liability that cannot be limited by applicable law.
15.4 Consumer rights. Nothing limits mandatory Consumer-protection rights in your jurisdiction.
15.5 Limitation period. Any cause of action arising out of or in connection with these Terms must be commenced within two (2) years after the cause of action accrues, to the maximum extent permitted by applicable law.
16.1 Except as expressly set out in Section 14.2, the Service is provided AS IS and AS AVAILABLE. To the maximum extent permitted by law, Mapxus disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, non-infringement, and those arising from course of dealing or trade usage.
16.2 Mapxus does not warrant that the Service will be uninterrupted, error-free, secure, or meet specific requirements, or that any positioning information will be accurate for any particular purpose.
16.3 Section 9.3 sets out positioning performance characteristics. Nothing excludes warranties that cannot be excluded under applicable law.
17.1 Termination for convenience. You may terminate your subscription at the end of the current term per the Order. Free-tier use may be terminated by closing the Account.
17.2 Termination for cause. Either party may terminate immediately for material breach uncured within 30 days of notice (or immediately if not reasonably curable). Mapxus may terminate immediately for breach of the AUP, Sections 6.2 or 11, or if required by law.
17.3 Suspension. Mapxus may suspend without prior notice if your use poses a security, legal, or integrity risk, restoring promptly where feasible.
17.4 Effect of termination. (a) Your right to use the Service ends; (b) a 30-day post-termination export window for Business Users to extract User Content; (c) deletion of User Content within 90 days thereafter, subject to legal-hold and backup exceptions in the DPA; (d) accrued payment obligations and Sections 7.2 (last sentence), 11, 12, 14, 15, 16, 20, and 22 survive.
18.1 Mapxus may update the Service. Material deprecations of paid-tier functionality are announced ≥30 days in advance.
18.2 Mapxus may update these Terms. Material changes are notified by email, in-product notice, or equivalent ≥30 days before effective. Continued use after the effective date constitutes acceptance. If you disagree, terminate per Section 17.1 before the changes take effect.
Neither party (other than for payment obligations) is liable for delay or failure due to circumstances beyond reasonable control, including acts of God, natural disasters, war, civil unrest, pandemic, labour disputes, denial-of-service attacks, infrastructure outages, or governmental actions. The affected party shall notify promptly and use reasonable efforts to mitigate. Continuation beyond 30 days allows either party to terminate the affected Service without liability other than for accrued amounts.
20.1 Governing law. These Terms and any dispute arising out of or in connection with them (including non-contractual disputes) are governed by the laws of the Republic of Singapore, without regard to conflict-of-law principles.
20.2 Arbitration. Any dispute arising out of or in connection with these Terms, including any question regarding existence, validity, or termination, shall be referred to and finally resolved by arbitration administered by the Singapore International Arbitration Centre (“SIAC”) in accordance with the SIAC Arbitration Rules in force at the time of commencement. The seat of arbitration shall be Singapore. The tribunal shall consist of one arbitrator. The language shall be English. For claims under USD 250,000 the SIAC Expedited Procedure shall apply.
20.3 Injunctive relief. Either party may seek injunctive or equitable relief in any court of competent jurisdiction to protect its intellectual property, confidential information, or data, notwithstanding Section 20.2.
20.4 US users — class action waiver and individual arbitration. For Users resident in the United States, any dispute shall be resolved by individual arbitration under the American Arbitration Association Consumer Rules (for Consumers) or AAA Commercial Rules (for Business Users), at a venue chosen by the claimant from among (i) the claimant’s county of residence, (ii) San Francisco, California, or (iii) Singapore. You and Mapxus each waive any right to a jury trial and any right to participate in a class, collective, or representative proceeding.
20.5 Consumer override — local courts. Nothing in Sections 20.1–20.4 prevents a Consumer resident in the EEA, United Kingdom, Japan, Taiwan, or any other jurisdiction where mandatory consumer-protection law grants the right to sue in the Consumer’s local courts, from exercising that right. In such case, the court of the Consumer’s habitual residence has jurisdiction, and the mandatory consumer-protection law of that jurisdiction applies in addition to Singapore law.
The Mapxus Privacy Policy includes regional supplements addressing local-law disclosure requirements in the jurisdictions where Users are located. These supplements do not change the contracting entity (Mapxus Technology Pte. Limited) or the governing law / forum set out in Section 20. Refer to the relevant section of the Privacy Policy:
21.1 Singapore (PDPA) — Privacy Policy Section 13.1. 21.2 Hong Kong (PDPO) — Privacy Policy Section 13.2. 21.3 Taiwan (個人資料保護法) — Privacy Policy Section 13.3. 21.4 Japan (APPI) — Privacy Policy Section 13.4, including Article 28 cross-border transfer disclosures. 21.5 Other regions — Privacy Policy Section 13.5. 21.6 European Economic Area / United Kingdom — Privacy Policy Section 14, describing Mapxus’s current scope and approach. 21.7 United States — Privacy Policy Section 15, including CCPA / CPRA disclosures.
22.1 Assignment. You may not assign without Mapxus’s prior written consent. Mapxus may assign to an Affiliate or in connection with a merger, acquisition, or sale of assets, on notice.
22.2 Notices. Legal notices to Mapxus: info@mapxus.com and, by courier, to the registered office in Section 1.1. Privacy notices: info@mapxus.com. Notices to you: the email associated with your Account, or in-product notice.
22.3 No waiver. Delay in enforcing a right is not waiver. Waivers must be in writing.
22.4 Severability. Invalid provisions are replaced by valid provisions that best reflect original intent; remainder continues in force.
22.5 Third-party beneficiaries. Except for Mapxus IP Holdco as expressly stated in Section 1.2, these Terms do not confer rights on any third party. The Contracts (Rights of Third Parties) Act 2001 (Cap 53B) of Singapore shall apply only to the extent expressly stated and otherwise is excluded.
22.6 Independent contractors. No partnership, joint venture, or agency.
22.7 Entire agreement. Order precedence (highest to lowest): Order → Positioning Analytics Add-on Terms (if subscribed) → DPA → SLA → these Terms → AUP → Privacy Policy (except the Privacy Policy prevails on Personal Data processing matters).
22.8 Electronic execution and counterparts. Scanned and electronic signatures have the same effect as original signatures.
22.9 Language. The authoritative version is English. Translations are for convenience; the English version prevails in case of conflict.
Mapxus Technology Pte. Limited 10 Anson Road #11-20, International Plaza, Singapore 079903
General / legal / Privacy / data protection / Security reports: info@mapxus.com
If you previously accepted Mapxus Terms and Conditions in effect on or before 16 January 2025, those Terms are replaced by these Terms effective on 7 May 2026. Your continued use of the Service on or after 7 May 2026 constitutes acceptance of these Terms. Enterprise customers with signed Orders currently held by Mapxus Technology Holding Limited (BVI) will receive a separate novation notice transferring the contract to Mapxus Technology Pte. Limited.